The Inssurance Company would like to send different kinds of SMS to their customers :
Appointment reminders with Insurance advisors or experts File Monitoring
Acces to their dedicated folder on the company’s website
Rappel de votre rendez-vous d’expertise le 02/05/19 à 10:30. Ref dossier : 123456789. Votre conseiller Baloise.
The customer indicated that they principaly wanted to reduce the missed appointments and improve the customer relationship when a incident has to be followed for their customers.